Business Goal:
As a nail artist my business goal is to provide high-quality, pain-free nail services to my community with proper care and technique. My aim is to increased customer satisfaction and retention by offering them best services at the affordable price. I will make customized designs for my customers for better satisfaction.

Key Performance Indicators:

• How well my service is liked by customers and positive feedback 

• Frequency of repeat customers.

• Average time spent on each customer.

• Serving minimum 10 customers a day for manicure and pedicure both

Day-to-Day Activities and Roles:
My daily operations will include:

• Performing nail services efficiently and professionally

• Restocking more nail care products on time by ordering them online.

• Cleaning the workstation after each customer visits.

• Booking appointments of customers

• Taking payments and offering aftercare advice or products for nail maintenance.

• Answering all customer questions.

Strategies to Achieve My Goal: I will:

• Continue to improve my nail art and customer service skills.

• Market my services through my website and social media.

• Implement a loyalty program for repeat customers.

• Follow strict hygiene guidelines.

Implementation Plan

Description	Due Date
Find a space in a downtown	By April 20
Sign lease, secure salon space	By April 25
Register the business and get necessary permits (beauty and safety license)	By April 28
Open a business bank account.	By April 30
Set up the salon (furniture, mirrors, chairs, nail products and tools)	By May7
Create a price list (manicures, pedicures, combo pricing menu)	By May 14
Marketing and promotion (social media)	From May 19
Launch and monitor performance, making changes as needed	By May 21